Frequently Asked Questions

Are your products gluten free?
All of the rice that we supply, both dry and steamed is gluten free with the exception of the Tilda Takeaway Fried Rice variant (due to containing soya). Gluten is only found in wheat or products containing wheat derivatives.

Are your products suitable for vegans?
Most of our products are suitable for vegans, apart from the following varieties
Tilda Steamed Basmati Egg Fried
Tilda Steamed Basmati Roasted Vegetable
Tilda Humara Kheer

Can I reheat dry rice?
The reason it can be unsafe to reheat and consume rice the following day, is because of Bascillus Cereus and other bacteria that exist in dry rice, the spores of which can survive the cooking process. These spores can grow and produce toxins when the rice is left at room temperature and could potentially be a cause for food poisoning. 
We recommend that rice is cooled as quickly as possible after cooking and stored in the refrigerator. When reheating, make sure that the rice is hot throughout the dish before consuming. 
Rice should not be kept in the fridge for more than a day after cooking and should never be reheated more than once.

Can I freeze leftover rice?
Yes, simply defrost it and cook as normal to eat.

I always cook too much rice, what is the right serving size?
We advise on cooking 60g of dry rice per person.

What is the difference between Brown rice and Wholegrain rice?
There isn’t a difference.

Can I eat your steamed basmati straight from the pouch?
Our Tilda Steamed Basmati is cooked and sterilised in the pouch (the microwaving is merely a reheating process) so it is fine to eat it cold and straight from the packet.

Can I reheat your steamed basmati the next day?
Yes, however please ensure that you have stored your open packet in the refrigerator and that the rice is hot throughout the dish before consuming.

I do not have a microwave, can I heat your steamed basmati pouch another way?
Yes, simply empty your favourite flavour into a pan and stir fry for four minutes until it is heated through.

Do you have single serve portions of rice?
Our Pulses & Rice range and our Tilda Kids ranges are both available in single serve portion sizes. Currently our Tilda Steamed Basmati ranges are only available in packs containing two portions however it may be handy to know that these packs can be refrigerated for up to two days once opened.

We loved your Stir Fry range but cannot find it anywhere?
Unfortunately Tilda Stir Fry is no longer available, however there are a number of Thai inspired products in the Tilda Steamed Basmati range that can also be stir fried in 3 – 4 minutes. They are the Lime & Coriander, Coconut, Chilli & Lemongrass, Lemon & Herbs or Coconut varieties.

Can I have some samples or coupons?
Unfortunately we do not currently have any money off coupons or samples that we can provide upon request. We do however have regular competitions and giveaways on our social pages, so please be sure to like our Facebook page (www.facebook.com/TildaRice) and follow us on Twitter (@TildaBasmati).

Do you still buy your rice from 10000 farmers?
We continue to buy our Pure Basmati at open government regulated auction where farmers regardless of the size of their farm come to sell their crop. The farmer has the final say on whether the final bid price is acceptable.