Technical Controller

  • Department: Technical
  • Location: Rainham
  • Closing Date: 30/08/2019

We currently have a vacancy for a Technical Controller working in a small team providing support to the Technical Manager. This will involve work associated with the intake, milling and packing operations of dry rice.


Main Tasks:

  • Management of the Quality Manual by ensuring regular reviews and amending current procedures in line with GFSI/BRC standards.
  • To assist with third party and customer audits including BRC.
  • Coordinate and carry out system audits, traceability audits, HACCP verification audits and internal hygiene and house-keeping audits.
  • Checking certification and documentation for incoming shipments, to ensure correct and compliant certificates are received prior to approval of shipments.
  • Managing and controlling held stock and returns so that it can be further processed retaining full traceability
  • Complaint handling, complaint data analysis and coordinating complaint meetings including logging complaint details, complaint trending, requesting samples and packaging code details and investigating the complaint with Mill and Operations Departments.
  • Responding and dealing with general customer/consumer product enquiries received online, telephone, social media and letter.
  • Completing specifications; including issuing new internal production specifications, finished product specifications and customer own format specifications. Ensuring all specifications are correctly indexed and regularly reviewed.
  • Approval of artwork and labelling using on-line digital artwork approval process in Technical Manager’s absence.
  • Assisting Technical Manager with monthly technical meetings including recording meeting minutes and actions.
  • Liaising with the Procurement Department regarding new supplier approvals, requesting required certification and other data.
  • Issuing NCRs & DMRs to suppliers and recording these on a central database, ensuring timely responses and corrective actions are received from suppliers.
  • Take part in daily and other rice assessment evaluation.
  • Assisting the Technical Manager in general technical duties as and when the job requires.


  • To have qualifications, experience and background in food safety, quality assurance, technical, pest control having worked within a food production environment for at least five years.
  • Good communicator and to be computer literate with a working knowledge of Microsoft Office, including Excel, Word & Outlook and JDE system or similar.
  • To work within a small team and be able to make decisions regarding the quality and safety of our products as and when required.

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